FAQs

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 2 business days from the time we receive your return for your refund to be issued.

Shopping Information

1. What types of motorcycle accessories do you sell?

We offer a wide range of motorcycle accessories, including helmets, gloves, jackets, saddlebags, mirrors, lights, and much more. We ensure all our products meet the highest quality standards to provide safety and style.

2. How do I find a specific product on your website?

You can use the search bar at the top of the page to enter keywords related to the product you're looking for. You can also browse through our categories and filters to narrow down your search.

3. Can I get assistance with selecting the right accessory?

Absolutely! Our customer service team is here to help. You can contact us via email, phone, or live chat, and we’ll assist you in finding the perfect accessory for your needs.

Payment Information

1. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. We also accept bank transfers and some other local payment methods depending on your location.

2. Is it safe to use my credit card on your website?

Yes, it is safe. We use SSL encryption to protect your payment information and ensure secure transactions. Your credit card details are not stored on our servers.

3. Can I pay in installments?

Currently, we do not offer installment payment options. However, we are looking into adding this feature in the future.

Order & Returns

1. How do I place an order?

Placing an order is simple. Browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once completed, you will receive an order confirmation email.

2. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. If the order has not been processed yet, we will do our best to accommodate your request. Once the order is shipped, we are unable to make changes or cancellations.

3. What is your return policy?

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return the product in its original condition for a full refund or exchange. Please visit our Returns & Exchanges page for detailed information.

4. How do I return an item?

To return an item, please contact our customer service team to initiate the process. They will provide you with a return authorization and instructions on how to send the product back. Please ensure the item is in its original packaging and condition.

5. When will I receive my refund?

Once we receive your returned item, we will inspect it and process your refund within 3 business days. The refund will be issued to your original payment method. Depending on your bank, it may take additional time for the refund to appear in your account.

Shipping Information

1. What shipping options do you offer?

We offer various shipping options, including standard, expedited, and express shipping. The available options and costs will be displayed at checkout based on your location and the weight of your order.

2. Do you ship internationally?

Yes, we ship to many countries around the world. International shipping rates and delivery times will be calculated at checkout. Please note that customs fees and import duties may apply, and these are the responsibility of the customer.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

4. What should I do if my order is delayed or lost?

If your order is delayed or you suspect it is lost, please contact our customer service team. We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.